Ensuring the daily operation of over 25,000 mobile telecommunications towers and more than 700 dedicated indoor DAS (Distributed Antenna System) covers throughout Italy is a challenge that requires organisation, technology and constant monitoring.
This is what happens every day at INWIT, thanks to our advanced maintenance model, designed to ensure efficiency, security and continuity for the digital and multi-operator infrastructures that enable connectivity in cities and territories, even remote ones.
Every day, we guarantee the full operation of thousands of digital and shared infrastructures throughout Italy, thanks to a model that combines technology, security and collaboration.
For us, maintenance is a guarantee of continuity, reliability and service for our customers and for the country. Diego Galli, General Manager of INWIT
A DIGITAL SYSTEM FOR ASSET MANAGEMENT
The maintenance of INWIT’s infrastructure is entrusted to a dedicated structure, consisting of a central governance sector and a regional operational unit.
At the heart of maintenance activities is the Maintenance Management System (MMS), our tool that enables planning, management and control.
The SGM is used to manage annual, six-monthly and five-yearly scheduled maintenance, incidental fault resolution, certifications, access requests and security measures.
The system coordinates thousands of reports per month, maintaining an average network availability of over 99.5%.
Each report is handled within 30 minutes and, for the most critical infrastructure, recovery times average between 6 and 10 hours.
THREE OPERATIONAL CENTRES, ONE NATIONAL CONTROL ROOM
Operational management is guaranteed by three interconnected control centres that constitute the national control room for the network:
- The SOC – Security Operations Centre, active 24 hours a day, 7 days a week, monitors the physical security of the sites, managing access, intrusions and video surveillance systems.
- The NOC – Network Operations Centre, also active 24/7, coordinates routine and corrective maintenance, managing alarms, complaints, faults and scheduled activities.
- The DOC – DAS Operations Centre, dedicated to the remote maintenance of small cells and DAS systems installed in stations, underground stations and tunnels, operates continuously and is integrated with the main centres.
Thanks to coordination between the operations centres and the local offices, every report is dealt with promptly and followed up until closure with end-to-end tracking, ensuring fast response times and high quality standards.
CONNECTED TECHNICIANS, REAL-TIME INTERVENTIONS
In the field, Field Companies carry out interventions using the Field Service App, connected to MMS, which allows for digital management of activities. Through the app, technicians receive work orders, access safety documentation, update the status of the intervention and transmit information to the operations centres in real time.
Every activity – from alarm testing to completing scheduled maintenance checklists – is digitally tracked, ensuring transparency and timeliness.
On the busiest days, the system records over 2,000 active alarms simultaneously, distributed by priority and geographical area, with constant monitoring until the ticket is closed.
DIGITAL ACCESS AND SMART SECURITY
Security is a cornerstone of INWIT’s maintenance model. All sites are equipped with mechatronic solutions, such as cylinders and digital locks, which allow access only to authorised personnel.
Access is subject to acknowledgement of the Risk Assessment Form authorising access to the site and verification of credentials through the internal Identity Manager system.
This approach ensures complete traceability of every intervention, operator safety and infrastructure protection, even in isolated or difficult-to-access areas.
TOWARDS INCREASINGLY PREDICTIVE MAINTENANCE
INWIT’s maintenance model is constantly evolving. Thanks to the integration of sensors, telemetry and artificial intelligence, maintenance is becoming increasingly predictive, capable of identifying anomalies in advance and preventing failures.
The aim is to further improve network reliability, reduce energy consumption and promote sustainable infrastructure management, benefiting customers, citizens and the local area.
